Minutes:
The Leader explained that this
item would be brought forward.
Councillor Hebb introduced the report and stated that it was the
end of year report from the 2021/22 municipal year, and felt that
it showed the Council had improved following the disruption of the
pandemic, as nearly 70% of indicators were better or the same as
the 2020/21 year. He explained that in following reports COVID
would not be used as an explanation for missed Key Performance
Indicators (KPIs), unless the country entered another lockdown or
further restrictions were implemented. He added that since the
pandemic Thurrock had changed and grown, for example the new Thames
Freeport and Towns Funds in Tilbury and Grays, and therefore the
borough’s vision should be changed and refreshed. He
commented that this had been discussed at Corporate Overview and
Scrutiny, who had had no objections to refreshing the
Council’s vision and would be receiving a more detailed
report on this soon. He felt that the Council should also
reconsider the current KPIs and review what areas were measured,
for example by continuing to measure operational KPIs such as bin
collections, but also starting to measure longer-term project
milestones and delivery, which were not currently measured using
KPIs.
Councillor Spillman highlighted the KPI relating to void re-let
turnaround, which had not met target due to the sheltered
accommodation team struggling to re-let first floor sheltered
accommodation units. He stated that the team were working on this
issue to build new units and re-purpose old units, and were
discussing how to improve this KPI. Councillor Huelin highlighted
the KPI relating to the adult social care team wishing for
residents to utilise care provided by an external company rather
than the Council, as this would ensure the cost to the resident was
the same, but the cost to the Council was lower. She stated that
many residents when receiving care, for example after leaving
hospital, felt more comfortable with carers they knew, rather than
new providers, which meant the KPI struggled to reach target. She
added that post-COVID it could be difficult for residents to find
carers from an external company, and this was compounded by changes
to the NHS discharge policy, but felt it was important that
residents were receiving good care. Councillor Huelin added that
the Council would be collaboratively working with the NHS to ensure
successful discharges into the community, and Thurrock would
continue to pursue mindful decision making.
The Leader agreed that the relet turnaround time was a difficult
KPI to meet due to sheltered accommodation and the cost of new
build accommodation. He highlighted page 558 of the agenda and the
qualitative successes of the Council, and thanked officers and
Members for their hard work throughout the year on their service
areas. He explained that Members and officers would be considering
all KPIs in the future to ensure KPIs were within the
Council’s remit and were operationally important. He
highlighted the missed KPI relating to fixed penalty notices and
explained that this could be affected by payment plans or late
payment. He added that if residents chose not to pay FPNs, they
could be taken to court to recoup costs. Councillor Coxshall also
highlighted page 558 and some of the successes of the Council such
as new play equipment in Parks, development in Grays beach, and new
affordable homes in Tilbury.
RESOLVED: That Cabinet:
1. Noted and commented upon the performance of the key corporate
performance indicators in particular those areas which did not
reach their target and the impact of COVID-19.
2. Identified any areas which required additional consideration in
2022/23 as part of the refresh of the council's corporate
performance framework.
3. Agreed to commencing a refresh of the borough forward vision,
and underlying key priorities and key performance indicators,
reflecting a modern Thurrock (inclusive of major infrastructure
investment through the Towns Funds and Thames Freeport).
Councillor Hebb left the meeting at
7.51pm.
Supporting documents: