Minutes:
The Strategy Manager introduced the report and
stated that 67.5% of indicators had met target, which was better
than 2020/21, but lower overall than the pre-COVID position. She
explained that in 2021/22 some service delivery was still impacted
by COVID, and this was outlined in the report. She added that it
was anticipated that future report would not include a specific
section on COVID impacts, but would be referenced in commentary if
it continued to affect specific indicators. She added that
commentary had been included for each Key Performance Indicator
(KPI) which had missed target, and, because this was the end of
year report, qualitative highlights had also been included at
3.4.
Councillor Kent highlighted page 79 and the KPI relating to the
percentage of refuse bins collected on the correct day. He thanked
the environment team for their hard work collecting bins throughout
the year, and asked how the KPI data was collected. The Strategy
Manager explained that due to the strike action that occurred, the
KPI did not include data for April and May 2022, but did include
all other months. She added that the data was based on collection
information from refuse lorries. Councillor Kent moved onto the KPI
regarding payment of Fixed Penalty Notices (FPN) on page 81 and
felt concerned about the lack of payment. He queried how many
people chose not to pay the FPN and went to court instead. The
Strategy Manager stated that she did not have the specific data so
would ask the service leads and report back to the Committee.
Councillor Kent queried the number of apprenticeships as outlined
on page 84 and asked how many of those apprenticeships were
completed. He felt concerned that some people were not completing
apprenticeships as they became full-time Council employees, which
meant people were not receiving the qualifications and Thurrock
Adult Community College did not receive their completion funding.
The Strategy Manager stated that she did not have the data but
would come back to the Committee. She highlighted that the figure
also included substantive members of Thurrock Council staff who
were undertaking apprenticeships alongside their roles. Councillor
Kent asked if the KPI could include numbers for people starting and
finishing apprenticeships; and to recommend to Cabinet that
apprentices who start at the Council and become full-time employees
are encouraged to complete their apprenticeship qualification.
Councillor Carter thanked officers for the report and
felt pleased to see that the majority of KPIs had met target. He
highlighted page 79 of the report and stated that some KPIs had
exceeded their target by a large amount. The Chair echoed
Councillor Carter’s comments. He felt pleased to see that
COVID was not expected to affect as many services in future, and
requested that any additional information requested be sent to the
Committee as soon as possible. Councillor Hebb, Cabinet Member for
Transformation and Performance, highlighted recommendation 1.3 to
refresh the borough vision following changes in Thurrock such as
Thames Freeport, and proposed central government changes to local
authorities. He confirmed that this would also include a review of
the related corporate performance framework and suggested a review
of officer attendance at the Committee to ensure that additional
information could be responded to on the night.
RESOLVED: That the Committee:
1. Noted and commented upon the performance of the key corporate
performance indicators, in particular those areas which did not
reach their target and the impact of COVID-19.
2. Identified any areas which require additional consideration in
2022/23 as part of the refresh of the council’s corporate
performance framework.
3. Noted the commencement of a refresh of the borough forward
vision, and underlying key priorities and key performance
indicators, reflecting a modern Thurrock (inclusive of major
infrastructure investment through the Towns Funds and Thames
Freeport).
Supporting documents: