Lee Henley, Strategic Lead Information Management, presented the report that set out the Council’s complaints statistics for the period 1 April 2018 to 31 March 2019. With the number of complaints received for the reporting period was 1483 and compared to the same period last year had represented a reduction in the number of complaints received. During this reporting period 43% of the complaints had been upheld which had been a slight increase compared with the same period last year.  Lee Henley directed Members to Appendix 1 of the report which detailed the Top Ten Complaint Themes.

Councillor Pothecary asked when an update would be available on the Housing – Complaint Dashboard 2018-19, Focus on Fire Safety and Estate improvement within areas of the 15 Tower Blocks. Lee Henley stated he would refer back, establish this information and would feedback to Members.

Councillor Collins questioned whether the Housing Repairs shown on the Top Ten Complaint Themes had been due to the refurbishment work being undertaken in Corringham. Lee Henley referred Councillor Collins to the further analyse in the report but stated the figures were based on themes rather than individual wards.

RESOLVED:

That the Standard and Audit Committee noted the statistics and performance for the reporting period.